CUSTOMER CARE

Frequently Asked Questions

Everything you need to know about orders, shipping, COD, returns, jewellery care, gifting, and support at SwiKaar.

🚚 Free shipping on prepaid orders

🎁 Gift-ready packaging

💌 Support available

Product & Jewellery Care

Will this jewellery tarnish?

SwiKaar jewellery is made with premium stainless steel and 18K gold plating, designed to stay beautiful longer with proper care.

To maintain its shine and finish, keep it away from perfume, harsh chemicals, and prolonged water exposure.

Can I wear it daily?

Yes. Our pieces are designed for regular wear with proper care. They are lightweight, comfortable, and easy to style with everyday, office, and occasion outfits.

Is the jewellery waterproof?

SwiKaar jewellery can handle light everyday contact, but we recommend avoiding showers, swimming, workouts, and prolonged water exposure to help maintain the finish for longer.

Is it suitable for sensitive skin?

Our jewellery is designed to be comfortable for regular wear. If you have highly sensitive skin or known metal allergies, we recommend checking the product material details before purchasing.

How should I care for my jewellery?

Store jewellery in a dry pouch or box after use
Avoid direct contact with perfume, lotions, and harsh chemicals
Avoid prolonged water exposure
Wipe gently with a soft cloth after use

Gifting

Is it gift-ready?

Yes. Every SwiKaar piece arrives in elegant, gift-ready packaging, making it suitable for birthdays, anniversaries, milestones, self-celebration, or a thoughtful surprise.

Do you offer gift packaging?

Yes. Every SwiKaar order is packed with care in signature packaging, so it feels thoughtful from the moment it arrives.

Shipping & Delivery

How long does delivery take?

Orders are typically dispatched within 24–48 hours and delivered within 2–7 working days across India, depending on your location and courier serviceability.

Delivery may take slightly longer during festive periods, courier delays, or high-demand seasons.

Do you offer free shipping?

Yes. We offer free shipping on prepaid orders across India.

Cash on Delivery orders may include a small COD convenience fee, shown clearly at checkout.

How do I track my order?

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

Need help? You can contact us at care@swikaar.in.

Payments & COD

Do you offer Cash on Delivery?

Yes. COD is available for eligible pincodes across India.

A small COD convenience fee may apply and will be visible before checkout completion.

Which payment methods do you accept?

UPI
Cash on Delivery for eligible pincodes
Cards, wallets, and net banking where available at checkout

Returns, Exchanges & Orders

What is your return policy?

Eligible products can be requested for return or exchange within 48 hours of delivery.

To request support, email us at care@swikaar.in with:

Your Order ID
Clear product images
Unboxing video

Products must be unused and in original packaging. Earrings and customized items may not be eligible for return due to hygiene and personalization reasons.

Can I exchange my product?

Yes. Eligible products can be exchanged within 48 hours of delivery, subject to approval after inspection.

Can I cancel or modify my order?

If your order has not been shipped yet, we will do our best to help with modifications or cancellation.

Please contact us as soon as possible at care@swikaar.in.

Support

How can I contact support?

We’d love to help you.

Email: care@swikaar.in

Instagram: @swikaar.in

Support Hours:
Monday – Saturday
10 AM – 7 PM IST

FAQ's